Analyse the information you have collected to identify patterns and insights
Activity Analysis • Affinity Diagrams • Anthropometric Analysis • Character Profiles • Cognitive Task Analysis • Competitive Product Survey • Cross-Cultural Comparisons • Error Analysis • Flow Analysis • Historical Analysis • Long Range Forecasts • Secondary Research
Enlist people's participation to elicit information relevant to your project
Camera Journal • Card Sort • Cognitive Maps • Collage • Conceptual Landscape • Cultural Probes • Draw the Experience • Extreme User Interviews • Five "Why?"s • Foreign Correspondents • Narration • Surveys & Questionnaires • Unfocus Group • Word-Concept Association
Create simulations to help empathise with people and to evaluate proposed designs
Behaviour Sampling • Be Your Customer • Bodystorming • Empathy Tools • Experience Prototype • Informance • Paper Prototyping • Predict Next Year's Headlines • Quick and Dirty Prototyping • Role Playing • Scale Modelling • Scenarios • Scenario Testing • Try it Yourself